TO OUR VALUED GUESTS
Your appointments are very important to all members of our team at Touch Therapy. Time allocated for an appointment is reserved especially for you with your therapist or esthetician. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for adjustments to your appointments and for cancellations. All our policies are designed to benefit our guests and provided in the best quality and tradition of excellent servicing for our established and future clientele.
CANCELLATION POLICY FOR OUR VALUED GUESTS
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. We ask that all new and current guests supply a credit card to have on file. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you:
- Notification given at least 24 hours prior to your appointment will receive no charges.
- Notification given less than 24 hours prior to your appointment time will result in 50% Cancellation Fee of service.
- Failure to show up for your appointment (NO CALL or NO SHOW) will result in a 100% charge of the reserved service amount to your credit card on file or charged to your account for which must be paid in full prior to any future services provided.
CANCELLATION POLICY FOR OUR PREFERRED GUESTS
If you are a Preferred Client to Touch Therapy and need to cancel inside the 24-hour period, your cancellation fee may be waived at the discretion of the spa owner on a case by case basis.
CONFIRMATION EMAILS and TEXT MESSAGES and COURTESY CALL REMINDERS
As a courtesy, we will send out an email to confirm your service appointments two business day prior to your appointment date and a text message the afternoon the day before your massage. We also make a courtesy phone call as a last reminder the evening before or the morning of your appointment. We do understand how easy it may be to forget an appointment therefore all our appointments are confirmed 48 hours prior via email for your convenience, where possible. Please ensure that we have your current email address on file and mobile phone for text messages (carrier rates apply) in order to be able to do so in a way that may be beneficial to help your remember the appointment. It remains your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and to help us service our Clients better by providing enough notice to avoid the cancellation fees.